The Information Technology Services Office (ITSO) is a technical administration unit overseeing and managing IT resources and infrastructures on campus. We provide information and communication services for staff and students at the University in support of teaching, learning, research and business.
With the CUHK(SZ) account, you can access to CUHK(SZ) IT resources and services, including Email, Campus Wi-Fi, Moodle, HR and Payroll System,Expense Claim System and computers in the office, classrooms and library, etc.
Activating your CUHK(SZ) account
On your first day at the University, you will be provided a CUHK(SZ) account, an email account, a telephone number and default IT facilities.
Account ID examples are as follows:
"English name" + "first name", like helenzhao, lilyliu.
"Pinyin of the Chinese name", like zhangsan, lisi.
If you don’t have an English name, we will use the Pinyin of your Chinese name as your username. The services and facilities associated with the account will not be available until your account is activated. It is suggested that you should change your password as soon as possible when you get it.
Password security rules
At least 8 characters long, including 4 types of character sets:
- Upper case letters (A, B, C, ...)
- Lower case letters (a, b, c, ...)
- Numbers (1, 2, 3, ...)
- Special characters (!, @, #, ...)
It should not be the same as the previous two passwords.
For example, "Atx@18967" is a valid password, for it contains 9 characters, upper case letters ("A"), lower case letters ("tx"), numbers ("18967") and special characters ("@"). However, "abc12345" is invalid, for it only contains two types of the character sets.
You are required to change the password every 365 days. You will receive an email reminder 15 days before it is due to expire. If your password expires, you will not be able to access the services and facilities associated with your CUHK(SZ) account until you change your password.
Password forgotten or expired
If you have set password protection or have bound another personal email address on MyPortal, you can quickly reset the password of your CUHK(SZ) account on MyPortal without contacting ITSO Service Desk when the password is forgotten or expires.
If you haven't set password protection nor bound another personal email address on MyPortal, you should bring your valid ID certificates to apply for a password reset at ITSO Service Desk when the password is forgotten or expires.
Email is the primary communication tool for academic departments, colleges and central services to contact you. The latest information, notices are often delivered by email. It is advisable to check your university email account daily.
Each full-time staff of CUHK(SZ) will get a university email account on arrival.
If your CUHK(SZ) account is lilyzhang, then,
Email account: firstname.lastname@example.org
Password: (the same password of CUHK(SZ) account)
Accessing Email System
You can access the email system via Web mail URL address: https:// mail.cuhk.edu.cn. The email is based on the Microsoft Exchange Server. We use Webmail and Outlook 2016 as a desktop client.
Email can be read via a desktop email programs or a mobile mail application. Should you wish to configure other devices (iPhone, iPad, Android, etc.), please use the following settings:
Account Type: Exchange
Email Address: your CUHK(SZ) email@example.com
Domain: (Leave Blank)
Username: your CUHK(SZ) firstname.lastname@example.org
Password: the password of CUHK(SZ) account
The University network provides free connections across the campus. You can access the campus network and internet by wired or wireless means. It is recommended that you do not use Thunder and other P2P software.
Wi-Fi is available in all major buildings on campus. Staff can have access to Wi-Fi via CUHK(SZ) account.
How to connect Wi-Fi?
- Turn on Wi-Fi on your device and connect to CUHK(SZ).
- An authentication web page will appear when the Wi-Fi connection is detected. If not, open a web page in browser and wait for the authentication page.
- Enter your CUHK(SZ) account and password.
The University offers free Wi-Fi service to all visitors on campus. To enjoy the service, visitors only need to select the University Wi-Fi, i.e., CUHK(SZ)-GUEST, enter their cellphone numbers, and receive the text messages with verification codes to access the campus network.
Wired Internet access is also available in the Staff Residents to satisfy users' needs under diversified network environment. Staff can access the campus network through a wired or wireless network.
eduroam (education roaming) is the free, secure, world-wide roaming access service developed for the international research and education community. Started in Europe, eduroam is now available in over 90 territories worldwide. eduroam allows University students, researchers and staff to obtain Internet connectivity on campus of all participating institutions. Please refer to https://www.eduroam.org to find eduroam's global deployment details. Students can access eduroam for free internet services when visiting other participating institutions. For more details, refer to the following login guidelines and precautions.
The method of connecting eduroam is as follows:
- Open Wi-Fi setting, select "eduroam".
- Enter your student ID number followed by @cuhk.edu.cn in the Username field (email@example.com, for example) and your CUHK(SZ) account password.
Teachers and students can only use eduroam in other organizations except CUHK-Shenzhen.