CUHK(SZ) Account

With the CUHK(SZ) account, you can access to CUHK(SZ) IT resources and services, including Email, Campus Wi-Fi, Blackboard, Student Information System, computers in the classrooms and library, etc.

m-icon-1Activating CUHK(SZ) account

Your username is your student ID number. Your initial password is on the document provided by ITSO. The initial password can only be used for activating your account. The services and facilities associated with the account will not be available until your account is activated. So ITSO suggest you had better change your password as soon as possible when you get it.

m-icon-2Change Password

When users log in to MyPortal for the first time, they need to change their password first. You can change your password by accessing MyPortal.

Note: your new password must follow these security rules.

Password security rules

Please refer to the following guidelines:

At least 8 characters long, including 4 types of character sets:

  • Upper case letters (A, B, C, ...)
  • Lower case letters (a, b, c, ...)
  • Numbers (1, 2, 3, ...)
  • Special characters (!, @, #, ...)

It should not be the same as the previous two passwords.

For example, "Atx@18967" is a valid password, for it contains 9 characters, upper case letters (“A”), lower case letters (“tx”), numbers (“18967”) and special characters (“@”). However, "abc12345" is invalid, for it only contains two types of the character sets.

Password expiry

You are required to change the password every 365 days. You will receive an email reminder 15 days before it is due to expire. If your password expires, you will not be able to access the services and facilities associated with your CUHK(SZ) account until you change your password.

Password forgotten or expired

If you have set password protection or have bound another personal email address on MyPortal, you can quickly reset the password of your CUHK(SZ) account on MyPortal without contacting ITSO Service Desk when the password is forgotten or expires.

If you haven't set password protection nor bound another personal email address on MyPortal, you should bring your valid ID certificates to apply for a password reset at ITSO Service Desk when the password is forgotten or expires.

How to get help?

If you have any questions, please call 842-73333 to contact IT service desk, or send emails to isupport@cuhk.edu.cn, or log in to online service desk for help.

IT service desk address: Room 325, Dao Yuan Building

Office hours: 8:30~12:00, 13:00~17:30 (Monday to Friday)

Closed on weekends and public holidays