Email, Telephone & Collaboration

Email is an important communication tool between students, academic departments, and administrative departments. The latest information, notices and class arrangements, are delivered by email.

@link.cuhk.edu.cn

Each student in CUHK-Shenzhen has a university email account, i.e., [student_id]@link.cuhk.edu.cn. Students can access the University email system using this URL address: https://portal.office.com/; or access the university official website and click on “I am” tab then find "Student Cloud Mailbox"; or logging in to MyPortal using CUHK(SZ) account. Also, Email can be accessed via email applications on desktop or mobile platform. Should you wish to configure other devices (iPhone, iPad, Android, etc.) to access university Email system, please use the following settings:

Account Type: Exchange

Email Address: [student ID]@link.cuhk.edu.cn

Server: outlook.office365.com

Domain: (Leave Blank)

Username: [student ID]@link.cuhk.edu.cn

Password: same password as the one of CUHK(SZ) account

Note:

Each Email account has 50GB of space. Please avoid using up all your space, as you will not be able to send or receive any emails if this happens. The use of mass emailing is restricted to important matters, i.e., teaching/administrative related issue. It is not recommended to use university email to send unrelated contents such as advertisement, etc.

@cuhk.edu.cn

Each staff in CUHK-Shenzhen has a @cuhk.edu.cn email account, i.e., [CUHK(SZ) account user name]@cuhk.cuhk.cn. Email can be accessed via the URL address https://mail.cuhk.edu.cn/;or access the university official website and click on “I am” tab then find "Staff Mailbox Web Edition" ; or logging in to MyPortal using CUHK(SZ) account. Also, Email can be accessed via email applications on desktop or mobile platform. Should you wish to configure other devices (iPhone, iPad, Android, etc.) to access university Email system, please use the following settings:

Account Type: Exchange

Email Address: [CUHK(SZ) account user name]@cuhk.edu.cn

Server: mail.cuhk.edu.cn

Domain: (Leave Blank)

Username: [CUHK(SZ) account user name]@cuhk.edu.cn

Password: same password as the one of CUHK(SZ) account

m-icon-42IP Phone

Each staff in CUHK-Shenzhen will have two telephone numbers, an internal and an external number. The internal number is a five-digit number (7XXXX). The external number is 842 or 235 +your internal number.

The country code for China is 86, and the area code for Shenzhen is 755. Each staff member can make domestic long distance calls by default. If you need to make international calls, you should submit an application to the head of your Department. Staff members are advised to refrain from using the office phone lines for private business.

Dialing instructions

l Internal Call (Extension number):

Last 5 digits of office phone number.

E.g. ITSO hotline: 84273333 => Ext No: 73333

l Call to CUHK, Shatin, Hong Kong (Phone No. beginning with “3943):

Last 5 digits of CUHK office phone number.

E.g. the number: 39431234 => Ext No: 31234

l Local Call (within Shenzhen area):

9+Phone Number

E.g. 9 81234567

l Domestic Call (Within mainland China):

9+0+Area code+Phone Number

E.g. Shanghai (area code = 021) => 9 0 21 12345678; Mobile phone: =>9 0 138 1234 5678

l International Call:

9+00+Country code+Area code+Phone Number

E.g. New York (area code = 212), USA (country code = 1) => 9 00 1 212 1234567890 Hong Kong (country code= 852) => 9 00 852 12345678

Available to: Staff

m-icon-43Telephone Meeting

ITSO provides telephone meeting support for all staff. Please contact to ITSO services Desk for help.

 

m-icon-44Video Conference

ITSO currently offers desktop and Web-based video conference tools for all school staff, including voice, video, and web conferencing capabilities to support multiplayer online meetings, desktop sharing, presentation presentations, and others. Users can conduct online meetings or real-time voice chats on any device or platform. 
 

Service Desk

ITSO Service Desk is where staff and students can contact ITSO for IT support and services through

  • an online Service Desk System at http://itsm.cuhk.edu.cn
  • hotline: 0755-84273333 (office hours)
  • In-person contact: (office hours)
    • Room 325, 1/3, Dao Yuan Building
    • E314, 3/F, Administration Building

The online Service Desk system can be accessed through

Staff and students can log into the system by using 

Login ID: CUHK(SZ) Account
Password: the same password
Use of Service: Quick Guide to Use ITSO Service Desk