Desktop Support

m-icon-10Office computer

Every full-time faculty member can receive an office equipment from ITSO. The equipment will be pre-installed with office software before leaving the warehouse. If you need help, we can provide the following support:

  • Remote technical support
  • Self-service print driver
  • Optional Adobe Series software available upon request
  • A software center where users can freely install the software included in the list
  • Other software purchased by the department or ITSO

m-icon-9 AV Support for Events

ITSO provides audio and video equipment support services for university events and conferences, include conferences, lectures, debates and other  events on campus. ITSO actively works with various departments and provides on-site support for activities organized by various departments. 

 

m-icon-32Service Desk

ITSO Service Desk is where staff and students can contact ITSO for IT support and services through

  • an online Service Desk System at http://itsm.cuhk.edu.cn
  • hotline: 0755-84273333 (office hours)
  • In-person contact: (office hours)
    • Room 325, 1/3, Dao Yuan Building
    • E314, 3/F, Administration Building

The online Service Desk system can be accessed through

Staff and students can log into the system by using 

Login ID: CUHK(SZ) Account
Password: the same password
Use of Service: Quick Guide to Use ITSO Service Desk