With the CUHK(SZ) account, you can access to CUHK-Shenzhen IT resources and services, including Email, Campus Wi-Fi, Blackboard, Student Information System, computers in the classrooms and library, etc.

Activating CUHK(SZ) account

For students, the CUHK(SZ) account is your student ID number. For staff, the CUHK(SZ) account is set up by HRO. Your initial password is on the document provided by ITSO. The initial password can only be used for activating your account. The services and facilities associated with the account will not be available until your account is activated. So ITSO suggest you had better change your password as soon as possible when you get it.

Change Password

Users are required to change their password when logging in to https://myid.cuhk.edu.cn for the first time. Please refer to the following security rules for password change.

Password security rules

Please refer to the following guidelines:

At least 8 characters long, including 4 types of character sets:

  • Upper case letters (A, B, C, ...)
  • Lower case letters (a, b, c, ...)
  • Numbers (1, 2, 3, ...)
  • Special characters (!, @, #, ...)

It should not be the same as the previous two passwords.

For example, "Atx@18967" is a valid password, for it contains 9 characters, upper case letters (“A”), lower case letters (“tx”), numbers (“18967”) and special characters (“@”). However, "abc12345" is invalid, for it only contains two types of the character sets.

Password expiry

You are required to change the password every 365 days. You will receive an email reminder 15 days before it is due to expire. If your password expires, you will not be able to access the services and facilities associated with your CUHK(SZ) account until you change your password.

Password forgotten or expired

You can visit https://myid.cuhk.edu.cn to bind your personal email, secure mobile phone number and APP Authentication. When the password is forgotten or expired, you can quickly retrieve or change the password through any of the methods.

How to get help?

If you have any questions, please call 842-73333 to contact ITSO service desk, or send emails to isupport@cuhk.edu.cn, or log in to online service desk for help.

ITSO Service Desk : First Floor, Teaching D Building

Office hours: 8:30~12:00, 13:00~17:30 (Monday to Friday)

Closed on weekends and public holidays