The Information Technology Services Office (ITSO) is the department responsible for the development and management of information technology at the university. It oversees the planning, development, operation, and services of the information technology.The services provided include Infrastructure Development and Operation, Application System Development and Operation, Campus Technology Services, Research Computing Support and System Maintenance.ITSO’s service scope consists of four areas:

1. Infrastructure Development and Operation: The team is responsible for the development and operation of the data centers and network facilities in the University. This includes ensuring the normal operation of the campus network, including wireless and wired networks, telephone systems, security systems, etc. The team also oversees information security and handles security risks. The team provides technical support for teaching and  learning, and is also engaged in the  development and maintenance of campus security facilities, such as facial recognition, video surveillance, access control, and campus card services.
2. Application System Development and Operation: The team is responsible for the planning, design, development and operation of core application systems related to faculties, staff, and students. The team also handles the development of application support platforms, as well as the University websites and its applications. The team assists various departments in enhancing their comprehension of the informationization in work operations, by escalating their management levels of information systems and tightening collaboration between departments. The team also coordinates the design and planning of a unified portal, unified identity authentication, and unified data interfaces. The team manages and maintains application systems in relation with office automation, mobile portal, the official University websites, admissions, academic affairs, student affairs, human resources, finance, expense control, unified payment, online learning, research management, administrative management, etc.
3. Campus Technology Services: The team plays a role in the standardization, service processes and the development and operation of service directory. The team provides daily support and maintenance for IT equipment in classrooms and conference rooms, manages and maintains office IT equipment and software, offers online teaching support, manages user accounts, ensures email security, provides self-service printing and copying services, and provides IT support for major campus events and conferences. The team collaborates with other teams by offering various IT services to students, faculties, and staff, including telephone services, email management, network support, cloud storage, and account management services.
4. Research Computing Support and System Maintenance: The team takes care of the development and daily management of the High-Performance Computing Platform, by providing researchers with robust computing facilities, and resource sharing services. The team implements security policies for research servers by ensuring their reliability and accountability. Additionally, the team manages the maintance of the Linux servers in the information system and the regular inspection of the databases to ensure the stability of the system and the security of the data.

Vision

With the vision to establish a higher level of business intelligence, data governance, and service automation, The team is endeavoring to achieve outstanding performance in IT services for CUHK-Shenzhen. The team will continue our their efforts in exploring the technology-driven innovation.

By accommodating the needs of education quality assurance and management efficiency improvement of the University, The team will leverage technology and data to create strategic capability platform to enable the success of the University’s academic vision.