The Information Technology Services Office (ITSO) is a technical administration unit to oversee and manage IT resources and infrastructures on campus. It helps to identify and implement the most cost-effective and efficient technology solutions that enable faculty, staff and students to more readily achieve their academic, research and administrative missions.
ITSO is comprised of four groups as below:
- Application Development and Maintenance
Responsible for application system and website planning, design, development, operation and maintenance. These systems include the Office Automation, Admission and Evaluation, Student Affairs Management, Human Resources, Finance & Expense Claim, Online Payment, E-Learning, Research Information management, etc. At the same time, it is also responsible for other systems' development such as event registration, online application, etc. to fulfil the needs of different departments.
- Network and System Maintenance
Responsible for the development and maintenance of data center and network infrastructure. It ensures the normal operation of wireless and wired network, telephone system, security system etc.; and it puts information security under surveillance and handles emergency risks.
- IT Engineering
Responsible for the development of the university's IT infrastructure, including development and management of weak current systems, audio and video systems, weak current wiring, video surveillance, campus access control system, vehicle access management system, campus card system.
- User Service
As Tier 1 support of ITSO, the user service group is committed to improving user satisfaction by providing first-class IT services to teachers and students throughout continuously improving and optimizing IT service processes. The specific responsibilities of this group are as follows: implement the standardization and streamlining of information operation and maintenance services, development of the operation and maintenance service catalogs; management and maintenance of all audio and video equipment; deliver IT related trainings; manage and maintain IT equipment including all laboratory computers; deliver IT support for major events, conferences, etc.; provide various information services, such as telephone, email, network, printing, campus card, etc.