The Information Technology Services Office (ITSO) is an administrative unit that oversees and manages IT resources and infrastructure on campus. ITSO is mainly responsible for campus technology services, business intelligence solutions, infrastructure operations, instructional technology and campus security technology, etc. ITSO delivers information technology services and supports all teaching, learning, research, and administration activities for staff and students at CUHK-Shenzhen.
- Campus Technology Services
It includes the standardization and streamlining of information operation and maintenance services, development of the operation and maintenance service catalogs; management and maintenance of all audio and video equipment; deliver IT related trainings; manage and maintain IT equipment including all laboratory computers; deliver IT support for major events, conferences, etc.; provide various information services, such as telephone, email, network, printing, campus card, etc.
- Business Intelligence Solutions
It includes planning, design, development, operation and maintenance of application systems. Business intelligence solutions are the core of the Smart Campus. ITSO has delivered systems include MyPortal, CUHK-Shenzhen Mobile, University Website, Admission and Evaluation, Student Information, Student Affairs Management, HR & Payroll, Finance & Expense Claim, Online Payment, E-Learning, Research Information management based on the single portal, single sign-on and single data interfacing. It has implemented online processing for the main work flows and data and it has built a solid foundation for the development of intelligent governance, intelligent analysis, and intelligent perception.
- Infrastructure Operations
It includes the development and maintenance of data center and network infrastructure. It ensures the normal operation of wireless and wired network, telephone system, security system etc.; and it puts information security under surveillance and handles emergency risks.
- Instructional Technology
It includes the planning, development, operation management of teaching and learning venues, conference activities environment, digital audio and video technology, etc.
- Campus Security Technology
It includes the development and maintenance of the University’s security facilities, including face recognition systems, video surveillance, campus access control system, vehicle access management system and campus card system.
- Research Computing Support
It includes HPC cluster development and maintenance, computing security policy deployment, user support, etc.