Microsoft Office365

Microsoft's Office 365 suite combines email, calendar, OneDrive file storage, Office Online apps, as well as other collaboration products available to all University students. 

Student: The University provides Microsoft Office 365 software to all students.

Please click here to log in and download.

Staff: Office computers assigned by the University come pre-installed with Microsoft Office and do not require separate activation. The suite includes Word, Excel, PowerPoint, Outlook, and more, which are ready to use on University-issued office computers. If you wish to access Microsoft Office 365, please submit an online application.

How to Apply: Staff can go to "MyPortal – Service Center – IT Services – Genuine Software" to fill in and submit the application form.

OneDrive

With OneDrive, photos, files, and folders can be securely stored in one place, shared with others, and accessed from anywhere. The platform offers the following features:

• Access and update files from anywhere.
• Share files with others.
• Check photos taken by mobile phones on Windows phones, iOS or Android devices.
• Deal with files collaboratively with others.
• Synchronize the files in the cloud service to the desktop and use them offline.

WeCom

The mobile portal of The Chinese University of Hong Kong, Shenzhen is built on the WeCom platform. The mobile portal not only includes the built-in features of WeCom, such as email, calendar, meetings, and chat, but also incorporates functions developed or introduced by the University.

Fabulous CUHK-Shenzhen: Event News, Campus in pictures, Academic Calendar, Visit CUHK(SZ), Panoramic Campus, Campus Guide；

Daily Service: Portal, Venue Booking, Property Services, ITSO Service Desk, Parking Permit, Campus Card, FANFOU, Electricity Payment;

Teaching and Research: Calendar, Timetable, My study, Library, Research, E-learning;

Administrative Service: Official Document Management,EAMS,Faculty Recruitment,Visitor Admission Approval;

Financial Service: Expense Claim,ePayment,Project Payment,i-Report,Ctrip;

Tools: VPN,Tencent Meeting,Meeting.

IP Phones

The University provides IP phones and internal phone numbers to full-time staff. Please click here to access the IP Phone user manual.

Internal call at CUHK-Shenzhen or CUHK-Sha Tin Campus

IP Phones inside the two campuses are considered as internal phones. You can directly dial the last 5-digit short number.

Example 1: ITSO Hotline of CUHK-Shenzhen Campus is 0755-84273333, and you can directly dial 73333.

Example 2: The General Enquiries Hotline of CUHK-Sha Tin Campus is (+852) 39437000, and you can directly dial 37000. If the short number cannot be reached, please refer to the format of “International or Regional calls” below.

External call in Mainland China

If the number location is inside Shenzhen, add 9 before the number and no need to add the area code.

If the number location is outside Shenzhen, add 90 before the number and add the area code when calling a fixed telephone.

Example 3: The number is 0756-12345678. Please dial 9075612345678.

International or Regional Calls

To make an international or regional call, add 900+country/region code before the phone number.

Example 4: The number is (+61) 123456789. Please dial 90061123456789.

Note: The authority to dial international or regional long-distance calls requires special application. If you only need to use it temporarily, please go to the ITSO service desk to inquire and dial.

Office Computer

According to the University’s management regulations, full-time employees may apply for either a laptop or a desktop computer based on their actual needs. Before a new employee starts, the department asset administrator must confirm that there is no available office computer inventory within the department. If no inventory is available, the administrator may apply to ITSO for the allocation of a computer for the new employee. Otherwise, priority should be given to utilizing idle computers within the department. When an employee leaves the organization, they are required to return the received computer to the department asset administrator.

*Note: Due to differences in procurement batches, the configurations and models of office computers may vary. However, this does not affect normal office use. If any hardware or software issues are found with the assigned office computer, please contact ITSO promptly for repair assistance.

Cloud Printing

Cloud Printing (accessed within campus only) enables users who own CUHK(SZ) accounts to print, copy and scan on campus. Users can send print jobs to the printing server and retrieve them from any printer within the system, located in the Teaching Building, Library, Student Centre, and Colleges. The service supports A3 and A4 printing in both black-and-white and color.