The University provides network account for students and staff to access IT resources and services.

CUHK(SZ) Account

Every student has a CUHK(SZ) account for accessing the University IT resources and services, including MyPortal, Email, New Student Registration, Online Payment, Campus Network, Venue Booking, E-learning, Student Information, Self-Service Printing, public computers, etc.

Activate your CUHK(SZ) Account

Your account is exactly your Student ID Number. The account and initial password are included in the CUHK(SZ) Account and Password Notice. The initial password can only be used to activate your account. We strongly suggest you change your password as soon as you receive the Notice. The services and facilities associated with the account will be available only after your account is activated. Please click here to change your initial password.

*Note: Please refer to the following security rules to change your password.

• Password Security Rules

       At least 12 characters, including four types of characters.

• Upper-case letters (A, B, C, ...)
• Lowercase letters (a, b, c, ...)
• Numbers (1, 2, 3, ...)
• Special characters (!, @, #, ...)

It cannot include your student ID number and cannot be the same as any of your previous two passwords. It also cannot have the pinyin of your name or initials.

For example, one student named "Zhang San” his password, which is "Atx@18963asdK",is a valid password, for it contains more than 12 characters, uppercase ("A, K"), lowercase ("tx, asd"), numbers ("18963"), and special symbol ("@"). However, "zs1234567890" is invalid, for it only contains lowercase letters and numbers and includes the name’s initials.

• Password Expiry

You are required to change your password every 365 days. Within 15 days before its expiration date, you will receive an email notification to remind you to change your password in time. If your password expires, the related services and facilities will not be available until you change your password.

• Password Forgotten or Expired

You can click here to bind your personal email, secure mobile phone number (Mainland China phone number only), and APP Authentication. When the password is forgotten or expired, you can quickly retrieve or change the password through any one of the three methods.

Email

Every student has a university email, which is <student ID number>@link.cuhk.edu.cn. You can log in to your email with your CUHK(SZ) account and password.

For example:

Student number: 5112010001

Email address: 5112010001@link.cuhk.edu.cn

Password: the same as your CUHK(SZ) account password

Access your Email

The student email system is based on the Microsoft Office365 cloud service. You can access your student email via webmail login ( https://outlook.office365.com/ ) or set up your email account through desktop applications, mobile apps, and other mobile terminals with the following configuration parameters:

Mailbox Type: Exchange

Email Address: <your student ID number>@link.cuhk.edu.cn

Server: outlook.office365.com

Domain: leave it blank

Username: <your student ID number>@link.cuhk.edu.cn

Password: the same as your CUHK(SZ) account password

*Note:

The student’s mailbox capacity is 50GB; if your mailbox is full, you will not be able to send or receive emails. Our school mailbox is for academic and administrative use; spam and advertising emails are restricted from being sent. In addition, essential information and messages will be sent via school mail. We suggest you check your emails regularly (at least once daily).

Alias Mailbox

In addition to the Student ID mailbox, each student has an Alias name + last name@link.cuhk.edu.cn. For example, LI Xiaoming's alias email is xiaomingli@link.cuhk.edu.cn.

*Note: The system automatically adds a number behind the prefix to distinguish different email addresses if there is a duplicate name.

• The difference between the Student ID mailbox and Alias mailbox

1. When logging in to the email or other systems, you need to use the Student ID email or Student ID to log in. You can’t log in with your Alias email or its prefix.
2. When you send an email to each other, the recipient only sees your Alias email address but cannot see your Student ID email address.
3. The other party may send emails to your Student ID or Alias mailbox. You just need to log in to your Student ID mailbox to view it.

Example: Set up your CUHK(SZ) email account on iOS

1. Go to "Settings- Mail - Accounts -Add Account".
2. Select "Microsoft Exchange".
3. Enter your email address (<student number>@link.cuhk.edu.cn) and description CUHK(SZ) in the boxes and tap "Next".
4. Enter your mailbox password.
5. Enter the Server address (outlook.office365.com) if needed.
6. Tap "Next" and wait for Mail to verify your account.
7. Open the mail application; if you can receive the emails, your CUHK(SZ) email account has been set up successfully. Otherwise, please reset it. Please download other mailbox clients like Outlook and QQ to try again if failed.