ITSO will provide each user with an account and initial password. The initial password, for safety, can only be used for activating your account. The services and facilities associated with the account will not be available until your account is activated. It is suggested that you change your password as soon as possible when you get it.
Password security rules
At least 8 characters long, including 4 types of character sets:
- Upper case letters (A, B, C, ...)
- Lower case letters (a, b, c, ...)
- Numbers (1, 2, 3, ...)
- Special characters (!, @, #, ...)
It should not be the same as the previous two passwords .
For example, "Atx@18967" is a valid password, for it contains 9 characters, upper case letters (“A”), lower case letters (“tx”), numbers (“18967”) and special characters (“@”). However, "abc12345" is invalid, for it only contains two types of the character sets.
You are required to change the password every 365 days. You will receive an email reminder 15 days before it is due to expire. If your password expires, you will not be able to access the services and facilities associated with your CUHK(SZ) account until you change your password.
Password forgotten or expired
If you have set password protection or have bound another personal email address on MyPortal, you can quickly reset the password of your CUHK(SZ) account on MyPortal without contacting ITSO Service Desk when the password is forgotten or expires.
If you haven't set password protection nor bound another personal email address on MyPortal, you should bring your valid ID certificates to apply for a password reset at ITSO Service Desk when the password is forgotten or expires.